Q.1 What information about you do we collect?
Q.2 How do we use your information?
Q.3 Does Cape Sienna Gourmet Hotel & Villas share the information it receives?
Q.4 How secure is your information?
Q.5 How long will Cape Sienna Gourmet Hotel & Villas share the information it receives?
Q.6 What can you do if you have any questions or concerns or want to access your personal information?
Q.7 What about linked websites?
1. WHAT INFORMATION ABOUT YOU DO WE COLLECT?
Cape Sienna collects your information to operate effectively and provide you with the best experiences with our services. The specific kind of information collected will depend on the context of your interactions with Cape Sienna, and the services you use. The following are examples of the information that may be collected:
• Contact information (such as name, email address, mailing address, and phone number);
• Payment information (including payment card numbers, billing address, and bank account information);
• Demographic data (such as age, gender, country, and preferred language);
• Information necessary to fulfill your special requests and/or specific accommodations;
• Copies of your correspondence if you contact us;
• Your interests and preferences;
• Information collected through the use of closed circuit television systems, card key and other security systems; and
• Information related to your use and interaction with our website.
We collect this information in a variety of ways, including:
• Automatic Information: When you use or interact with our website and/or use any apps that we may make available on our website, we receive and store information generated by your activity and information automatically collected from your browser or mobile device. For example, like many websites, we obtain certain information when your web browser accesses our website including your IP address, browser type, operating system, mobile network data, pages viewed and access times. This information helps us to communicate with our customers and better understand them.
• Security Systems: When you visit our resort, information may be collected about you through such properties’ closed circuit television systems, electronic key cards and other security systems.
• Information from Other Sources: We may receive information about you from other sources, such as public databases, joint marketing partners, and other third parties. This may include information from your travel agent, airline, credit card, and other partners.
• Age Limitations: Cape Sienna does not knowingly collect personally identifiable information from our websites from any person under the age of 18. Cape Sienna may collect personally identifiable information from people under the age of 18 as part of the guest registration process, but always with the consent of such person’s parent or guardian.
2. HOW DO WE USE YOUR INFORMATION?
Cape Sienna collects your information to operate effectively and provide you with the best experiences with our services. Cape Sienna may collect, use, and disclose the information it collects for a variety of reasons, including for the following purposes:
• Fulfillment of Reservation and Other Purchases: We may process information relating to transactions that you enter into with us and/or through our website ("transaction data"). The transaction data may be processed for the purpose of completing your room reservation, supplying the purchased goods and services, customizing our services to your preferences, seeking your feedback on your stay at our properties, and keeping proper records of those transactions.
• Membership Programs: To administer and operate voluntary membership programs, including the Chill Club Membership or Fan Club. The data may be processed for the purposes of recording stay and transactional data, earning and redeeming rewards, points, or credits in connection with the programs.
• Response to Inquiries: We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. The correspondence data may be processed for the purposes of communicating with you and record-keeping.
• Internal Business Purposes: For our internal business purposes, such as data analysis, audits, developing new products, enhancing the website, improving our services, identifying usage trends and visiting patterns, determining the effectiveness of our promotions, and meeting contractual obligations.
• Administrative and Other Communications: To send you important information regarding our website, changes to our terms, conditions, and policies, or other administrative information (e.g., information about your travel reservations, such as reservation confirmations).
• Marketing and Promotions: To communicate news and promotions to you relating to Cape Sienna-related products and services and other products and services we think may be of interest to you, and to operate sweepstakes, contests, or other marketing or promotional activities.
• Safety and Security: To maintain your safety and security as well as that of other guests and personnel, while you visit our resort.
• Our Legal Duties: To comply with legal and regulatory requirements or demands in accordance with applicable law, a court order, subpoena, or other legal process.
• Additional Uses: We may also use your data other ways as described to you when you provide such information to us.
The legal basis for processing your personal information is made up of one or more of the following reasons: (i) your consent, and/or (ii) providing the services you have requested, and/or (iii) compliance with applicable laws, regulations, court orders or other legal process.
3. DOES CAPE SIENNA SHARE THE INFORMATION IT RECEIVES?
As an international hotel the specific kind of information we share will depend on the context of your interactions with Cape Sienna, and the services you use. Accordingly, your personal information may be shared with the following parties insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy:
• to the representative or travel advisor that has supplied us with your personal information (for example, your travel agent, personal assistant, employer or spouse who has provided us with your details);
• to third parties not affiliated with Cape Sienna when we have your consent to do so;
• to our marketing and advertisement partners to provide you with more-relevant ads on our site and to encourage you to return to our site;
• to third parties not affiliated with Cape Siena if we have a good-faith belief that it is reasonably necessary to: (1) meet any applicable law, regulation, legal process or enforceable governmental request; (2) enforce applicable terms of service, including investigation of potential violations; (3) detect, prevent, or otherwise address fraud, security or technical issues; and (4) protect against harm to the rights, property or safety of Cape Sienna, our users or the public as required or permitted by law; and
• to any third parties to the extent necessary with respect to a sale of all or part of our business operations or assets.
4. HOW SECURE IS YOUR INFORMATION?
We implement reasonable administrative, organizational and technical safeguards and security measures to protect personal information within our control from unauthorized access, acquisition, disclosure, destruction or alteration, accidental loss, misuse or damage. We regularly review and monitor such safeguards and security measures.
5. HOW LONG WILL CAPE SIENNA KEEP YOUR INFORMATION?
To the extent permissible by applicable law, we will retain your personal information for such period as necessary to satisfy or to fulfill the following:
• the purposes for which that personal information was provided,
• an identifiable and ongoing business need, including record keeping.
• a specific legal or regulatory requirement, and/or
• a requirement to retain records that may be relevant to any notified regulatory investigations or active legal proceedings.
Where there is no sufficient justification to retain such personal information, such personal information will be safely and securely deleted, disposed of, anonymised and/or blocked.
6. WHAT CAN YOU DO IF YOU HAVE ANY QUESTIONS OR CONCERNS OR WANT TO ACCESS YOUR PERSONAL DATA?
We will be happy to answer any concerns or queries you may have relating to the use or storage of your personal data. Your principal rights under the European Union General Data Protection Regulation are: (a) the right to access; (b) the right to rectification; (c) the right to erasure; (d) the right to restrict processing; (e) the right to object to processing; (f) the right to data portability; (g) the right to complain to a supervisory authority; and (h) the right to withdraw consent. You may exercise any of these rights in relation to your personal data by contacting us.
7. WHAT ABOUT LINKED WEBSITES?
The linking of third party websites to this website does not indicate any association with or endorsement by Cape Sienna. Cape Sienna does not assume responsibility or liability of any nature whatsoever for the activities conducted or information contained in the third party websites.
25th May 2018